Sky Go Help

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How to Fix Sky Go Silverlight Problem When Prompted “Right Click to Play Silverlight”?
I have tried it four times. Went through all the forums, followed all the various advice such as setting Silverlight to "Always Active" in Firefox Add-On options, tried uninstalling then re-installing the latest Silverlight etc. Try uninstalling Silverlight from your PC and delete the playready folder which can be found via C: After seconds the light will change colour and you have to wait around 20 minutes till it goes back to red. I spent two hours on the sky helpline, and the solution they gave me ended up losing all my data, and taking twice as long as the simple fix that sky don't tell you.

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I wasn't getting any error messages trying to Watch Game of Thrones via IE 11 or Firefox but just a black window which wouldn't play.

Went through all the forums, followed all the various advice such as setting Silverlight to "Always Active" in Firefox Add-On options, tried uninstalling then re-installing the latest Silverlight etc. Was driving me nutz. Anyway, after a second uninstall of Silverlight and with web browsers closed I followed your advice and nuked those two folders ".. Then re-installed Silverlight 5 and hey-presto Firefox would now actually play Game of Thrones!

However, after that epic fight I was actually a bit disappointed in the Sky Go player performance. Silverlight is old tech now hence why only IE11 and Firefox 32bit will run it. This doesn't work for me. I have tried it four times.

Playready and is keep coming back and if i try to delete them while the browser is open it says they are in use. If i close browser and delete them they just reappear as soon as i open it again! I have been at this for months and it is the only fix that has actualy worked. My call has been "escalated" to the next level and I am due to receive a call within 72 hours.

I have tried this solution twice without any success. I simply see a black box with the blue circle of dots going round. After over a week messing about, I finally found that if you open Internet Explorer 11 as an Administrator, Sky Go now works perfectly as before.

I just spent an excrutiating half hour going around in circles trying desperately to solve this problem as my Sky Go still would not work on my PC after upgrading to windows 10 some time ago. I apparently had a number of problems to solve, firefox incompatiblity , language, time and date issues and silverlight updates.

After reading a lot of posts and trawling through endless sites of misery I found one helpful individual who said widows 10 has 2 internet explorers versions embedded within it, EGDE and IE11 so I thought Hmmmmm let's see. It is the back of Christmas but it appears Miracles are still occuring, I know it sounds to simple but it really did work just like that, hope this helps you too. This website uses cookies Cookies help us give you a better service e.

Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. All forum topics Previous Topic Next Topic. Post 1 of Since upgrading my pc to windows 10 I haven't been able to watch Sky Go. When I click the watch button nothing happens. How can I resolve this? Post 4 of Did you also delete the "is" file?

I do not work for Sky. New 31 Aug 6. New 31 Aug 7. Works fine for me in Firefox, I had to deregister one of my two devices and register this one. New 31 Aug 8. Next month starts tomorrow. My Computers You need to have JavaScript enabled so that you can use this Windows 10 Workstation x64 CPU: Creative Monitor s Displays: Surface Ergonomic Keyboard Mouse: Thermaltake Level 10 GT Cooling: Enermax Liqtech Hard Drives: Surface Pro 3 OS: Windows 10 Pro CPU: New 31 Aug 9.

New 31 Aug About Us Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. The time now is

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